Return and Exchange Policy

We have made the return and exchange process hassle free for you.

Our return and exchange policy gives you an option to return or exchange the item purchased from our web site millsandhues.com within 7 days of receipt of the item. Exchange or return after seven days will not be considered.The reason for exchange or return of the item has to be intimated to customer care within 24hrs upon receipt of the item.

For processing the return or exchange we request you to retain the original condition of the item with all its tags and packing, should be unused and unwashed.

Any items purchased through indirect websites or through offline distributors is not eligible for return or exchange.

Exchange

Please note that the exchange can be permitted only for different size of the same product and is subjected to stock availability.

For exchanging the item for another item/style, you will have to return the purchased product and make a fresh purchase.

We offer pick-up facility in selected location based on our courier partners serviceability.

Our courier partner will pick up the item at the time mentioned by you in the exchange or return request.

If you self-ship the item, kindly pack it securely to avoid in-transit damages and the exchange/return will be processed once we receive the item in original condition without damage. We recommend you to use reliable courier service. The courier details should be shared with us through your registered email to customercare@millsandhues.com or WhatsApp us on 9633093888.

Please note that we don’t refund the shipping charges incurred by you.

You can return the item purchased If you receive damage, defective or incomplete product.

For returning the defective item you will have to upload images with clear visibility of the damage or defect of the product, max 4-5 pics with the tags and labels clearly visible along with image of invoice received.

Warehouse address for return or Exchange

Mantale Apparels Pvt Ltd
55/1676,Karimpurathu Road,
Kadavanthara .p.o Ernakulam
Kerala – 682020

Refund

The return can be initiated upon receipt of product at warehouse intact with proper packing and tags and without any damages.

The refund amount will reflect in the source account within 7-8 business days from the receipt and acceptance of product at warehouse.